Job title: Client Relationship Manager
Location: Chennai/Hyderabad (fully remote)
Deadline to apply: April 30
ABOUT THE ROLE
Runway Digital Media, a full-service digital marketing and design agency, is seeking an experienced Client Relationship Manager to join its India team. This role is pivotal in managing and nurturing long-term relationships with key clients, ensuring satisfaction with our services, and driving mutual business growth. The ideal candidate will act as the primary point of contact for clients for day-to-day activities, aligning their business objectives with our service offerings to deliver measurable results.
If you are passionate about building and maintaining meaningful client relationships while driving business growth in a B2B agency setting, then this role is for you!
This position will directly report to the CEO.
KEY RESPONSIBILITIES
Client Relationship Management:
- Build and maintain strong, long-term relationships with key clients.
- Act as the primary point of contact for client communications, addressing concerns, resolving issues, and ensuring satisfaction.
- Understand industry-specific challenges and tailor solutions to ensure campaigns align with client objectives.
- Provide regular updates and transparent communication to set clear expectations and avoid misunderstandings.
- Manage prompt delivery of client projects.
Revenue Growth & Retention:
- Identify opportunities for upselling and cross-selling.
- Set up and lead regular Monthly and Quarterly Business Review meetings with clients.
- Proactively address client concerns and adapt services to meet their evolving needs.
- Stay updated on industry trends and best practices to offer innovative solutions to clients.
Strengthen Agency Reputation
- Gather positive reviews and testimonials from satisfied clients to enhance the agency’s credibility in the market and generate referrals.
- Educating clients about digital marketing trends to build trust and position the agency as a thought leader.
Performance Monitoring & Reporting:
- Track and analyze campaign performance metrics to provide actionable insights.
- Prepare and present regular reports to clients, highlighting successes and areas for improvement.
QUALIFICATIONS
- Bachelor’s degree in business administration, Marketing, or a related field (MBA preferred).
- Proven experience (5+ years) in client relationship management within a digital marketing agency or related industry.
- Experience in managing large scale website projects, demand gen and nurture campaigns, ABM/DBM campaigns for B2B clients
- Analytical mindset with the ability to interpret data and provide strategic recommendations.
KEY SKILLS
- Strong knowledge of B2B digital marketing and campaign strategies, methodologies and best practices.
- Excellent communication, negotiation, and interpersonal skills.
- Proposal development and pitch presentations
- Proven track record of originating new opportunities
- Ability to manage multiple accounts while maintaining attention to detail.
- Quick thinker; must possess strong problem-solving skills.
- Proficiency in CRM tools (e.g., Salesforce), marketing automation tools, AI-based marketing tools and MS Office Suite.
EXPECTATIONS
- Must possess a ‘can do’ attitude and a growth mindset.
- Demonstrate a client-centric proactive approach with a focus on delivering exceptional service.
- Collaborate with cross-functional team members on client deliverables.
- Consistently deliver value and exceed expectations.
- Adapt to a fast-paced environment.
- Willing to travel for client meetings anywhere in India.
NICE TO HAVE:
- Experience working with clients in Healthcare, Startups, BFSI, SaaS, AI and Higher education.
WHY JOIN RUNWAY DIGITAL MEDIA?
- Team of go-getters constantly pushing the envelope in digital marketing.
- Work with promising B2B brands across diverse industries.
- Collaborative work environment with a focus on innovation and growth.
- Competitive compensation package.
Apply Now
Runway Digital Media 